Return and Refund Policy


We strive to ensure all of our customers are well looked after.

Damaged or Defective Goods

We will re-prepare any damaged or defective items at no charge. Please phone or email us.

Prescriptions, Compounded medicines and Cosmetics

Due to NSW Health Regulations, prescription items, compounded medicines and cosmetics cannot be returned for refund.

Cancellation of Orders

As all products are prepared individually, we cannot issue a refund for cancellation after an order has been submitted and accepted.

More information

For more information on our Return and Refund Policy, please contact us.